FAQ


 

Where is the company based out of?

 House Of Straws is based in the sunny Los Angeles, California. 

 

What type of products do you sell?

At this point House Of Straws is geared towards personal protection items and bags right now. 

 

Where do the products come from?

Like most consumer products 99% of them come from Asian countries. We work with reputable manufacturers directly, to bring high quality at reasonable prices.

 

Which countries do you ship to? 

For the most part, we ship to literally anywhere in the world, but due to limitations of courier services in some countries, Extra Charges may apply and no tracking number would be available to them. 

Countries that have 100% free shipping with tracking numbers are:

United States (All 50 states), Spain, France, United Kingdom, Brazil, Israel, Netherlands, Canada, Italy, Chile, Russia, Ukraine, Poland, Australia, Germany. 

 

Where do I get the tracking number?

After completing the purchase, you will receive a confirmation email. Generally, it will take a few hours for your order to be process then a second email would be sent to you along with the tracking number. 

 

How long would it take for my package to arrive? 

It will depend on where you are located. Generally speaking, it will take anywhere from 10- 20 days. Of course, this is an over-estimation just to be safe. 

 

 

Why does it take longer than usual? 

Actually, this is standard shipping time. Don't forget that we have multiple manufacturers, it will take a little time. Unless our valued customers requests for DHL or Fed-Ex services at additional cost. We will use regular Air-Freight service to deliver right to your door.  

 

 

Is your website secure?

Most certainly, we work hard to ensure quality shopping experience. By using PayPal there is an added protection on your part. 

 

What are your refund policy? 

Please refer to https://houseofstraws.com/pages/refunds
for more detailed policy of our company.